Contract research organisation (CRO)
A contract research organisation (CRO) is a company that provides clinical research services to pharmaceutical, biotech and medical device sponsors on a contractual basis. Services range from full-service management of a clinical trial (feasibility, regulatory submissions, site selection and monitoring, data management, biostatistics, pharmacovigilance, medical writing) to functional service provision of individual activities. Global CROs run hundreds of trials in parallel across dozens of countries; specialist CROs focus on a therapeutic area, a region or a service line such as imaging or eCOA.
Under Art. 71 CTR 536/2014 and ICH E6 GCP section 5.2, a sponsor may delegate any or all of its trial-related duties and functions to a CRO, but the ultimate responsibility for the quality and integrity of the trial data always resides with the sponsor. Delegated tasks must be specified in writing, and the sponsor must oversee the CRO through governance meetings, key performance indicators, audits and review of the CRO's own quality system; ICH E6(R3) reinforces sponsor oversight of service providers. CROs are inspected by regulators alongside sponsors.
Under the GDPR a CRO is normally a processor, because it processes trial data on the sponsor's documented instructions as set out in the protocol and the service contract, and a data processing agreement under Art. 28 is required. A CRO becomes a controller where it decides on purposes and means for its own account, for example for its investigator databases, its own quality analytics or when it acts as regulatory sponsor in its own name, and it is a joint controller only in rare cases. CROs manage extensive chains of sub-processors, are frequently established outside the EEA (requiring SCCs and TIAs) and must appoint their own DPO and, if non-EU, an Art. 27 representative. iliomad supports both sponsors assessing CROs and CROs building their own compliance frameworks; see vendor assessment services.
