Post-market surveillance (PMS)
Post-market surveillance (PMS) is the systematic collection and evaluation of information about a medical device after it reaches the market. Under the EU MDR, it helps manufacturers monitor quality, performance and safety throughout the device’s lifetime and identify the need for preventive or corrective action.
Key Takeaways
- PMS is a continuing system within the manufacturer’s quality management arrangements, not a one-off report.
- The plan and reporting approach should match the device and applicable regulatory requirements.
- AI Act post-market monitoring is a related obligation for relevant high-risk AI systems, not a synonym for all device PMS.
What Does a PMS Workflow Do?
Article 83 of the MDR links the surveillance system to the manufacturer’s quality management system and requires a proportionate approach. Surveillance information supports updates to risk management and clinical evaluation, among other activities. The AI Act’s Article 72 provides for post-market monitoring by providers of high-risk AI systems. Where sectoral monitoring already exists, integration is possible under the relevant conditions. Check the system’s classification and applicable implementation timetable rather than assuming that every AI-enabled product has identical duties today.
Primary guidance: MDCG 2025-10 PMS guidance; European Commission AI Act Article 72.
Why It Matters for Data Protection
For a hypothetical connected diagnostic device, we recommend mapping information from complaints, support tickets and performance logs before combining it for surveillance. Decide which identifiers are genuinely necessary to investigate a signal and restrict access to the corresponding case information. Separate technical performance data from patient narratives where feasible, and document retention and onward sharing. Make the safety escalation route work alongside the privacy incident route: a single report may require both assessments, but the teams should not circulate identifiable records more widely than the investigation needs.
Frequently Asked Questions
Is PMS the same as vigilance?
Vigilance concerns specific safety reporting and actions within the wider post-market framework.
Is PMS only relevant after a complaint?
No. It is a systematic process, not merely a reaction to individual complaints.
Does the AI Act replace MDR surveillance?
No. Assess the applicable requirements together and any permitted integration of monitoring arrangements.
Related reading: medical device regulation mdr; pharmacovigilance.
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Updated: 27 October 2026
